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Return Policy

We apologize that you need to return product to Intronix Technologies. We make every effort to insure that your product arrives exactly as ordered, and when this does not happen we want to make the experience as painless as possible. Unfortunately, in order to avoid costly errors we have found it necessary to enforce the following Return Policy:

30 Day Return Policy

We want you to be completely satisfied with your purchases and offer a 30 day customer satisfaction guarantee. If for any reason you are
not satisfied with the product, we accept returns under the following circumstances:
Product is unused, clean and not damaged (unless damaged during delivery) Must have original packaging and materials. Unless the product shipped was different than the one ordered, or you received a damaged order, you will be responsible for paying all shipping costs and a restocking fee.

Restocking Fees

If you decide that you need to return or exchange a product, you must call to have a Return Authorization Number assigned to the case. The customer will be responsible for a 20% restocking fee, depending on the product, plus all shipping charges. Please call customer service at 1-800-819-9996 to get an RA Number. For approved returns, refunds are credited after receipt of the product.

If you have any further questions, please email us at support@myoguide.com

Return Instructions

All returns require a Return Authorization number whether the return reason is for warranty or non-warranty repair, damage or any other type. Returns without an RA number will be refused. Customer must call Intronix Technologies at 1-800-819-9996 to obtain an RA number. The following information is required when an RA is requested:

  • Original customer Purchase Order number and date
  • Date product was received by customer
  • Number of parts to be returned
  • Product description, model and serial number
  • Reason for return
  • Action requested
  • Contact name, Email address, telephone and FAX numbers

Pack unit in a suitable container for shipment, preferably the original packaging if available. Improper packaging may void warranty claim. Mark label with Intronix Technologies’ Return Authorization Number. Enclose all pertinent documents. The shipment must be insured for the full value.

Freight charges on all products returned to Intronix Technologies shall be paid by the customer. Collect shipments will be refused.

Ship package to:

Intronix Technologies Corporation
26 McEwan Drive West, Unit 15
Bolton, Ontario L7E 1E6
CANADA
Telephone: +1 905 951 3361
Toll Free:+1 800 819 9996
FAX: +1 905 951 3192
E-mail: support@myoguide.com